Situation: Like many consumer product companies, our recognized the importance of the emerging mobile market, but was uncertain as to how to approach mobile as an organization. Business units had individually reacted to market needs by launching specific mobile activities, creating brand and technology silos. Response: Our team initiated an effort that combined existing research [...]
Situation: Consumer expectations forced the retail banking industry to rapidly adopt mobile. Led by a few major financial institutions, mobile capabilities became an “arms race” to attract, acquire and retain customers for banks. Response: Our team, in cooperation with one of the leading enterprise software platforms for financial institutions. led the implementations for 40+ banks [...]
Situation: Our client, a Fortune 1000 manufacturing company, was looking to replace the technology stack they had been using for the past 20 years to support their 15,000 merchandisers who work across retailers in North America. Due to their requirements for in-store work, their solution necessitated support for high volume bar code scanning and [...]
Situation: Although our client had developed a few, disconnected mobile solutions by individual lines of business, they lacked a cohesive strategy to provide a consistent customer experience across the channel. They also were facing increasing support costs across individual point solutions and needed an enterprise strategy to address the development and maintenance of their portfolio [...]
