Wed., Sept. 19, 2012 - 12 noon to 1 pm ET While many retail financial institutions have launched mobile offerings, the market still has a ways to go toward maximizing end-user value and increasing user adoption. According to the Federal Reserve, the number one reason customers are not using their institution’s offering is that they [...]
Back in February, we posted about "Thinking Beyond the Glass; Alternative Mobile Interfaces". Since that time, the companies that we featured, Tesco and Samsung have continued to advance on the innovations we reviewed, demonstrating the additional capabilities that can be enabled when we extend the mobile user experience beyond the screen. Extending the Use of [...]
The North East Ohio Software Association (NEOSA), a technology network which is part of the Council of Smaller Enterprise (COSE), is hosting a lunch forum on mobile technology, and specifically how this emerging technology is changing the business landscape and creating new opportunities. We are pleased that our own Brian Stein was asked to participate on [...]
Bank of America recently announced that they had enrolled over 10 million unique mobile banking customers. While this represents approximately 40% of the 25 million online banking customers which the bank boast, you might be inclined to dismiss, or at least diminish this milestone, but doing so misses the broader point. Mobile banking adoption is not just [...]
A recently released survey from Cisco highlights the need for a holistic banking expereience that extends across channels, or as Cisco refers to it, an "omnichannel" approach: In the world of omnichannel banking, customers are in control of the channels they wish to use. For example, they can begin an interaction using one channel (mobile [...]
The Association of IT Professionals will be hosting a one day seminar on mobile computing on Saturday, August 11th from 8am to 5pm. Pervasive's Brian Stein is one of the featured speakers for this event, where he will be discussing how to develop a strategy for "Mobilizing Your Customer's Experience". During this discussion, [...]
Crain's Business Cleveland this week features an article on the do's and don't of companies' mobile device policies. Pervasive is quoted in the article, as we discuss the growing trend of segmenting corporate and personal data on devices. As noted in the article, the objective, particularly when dealing with employee owned devices, should [...]
BAI Banking Strategies included an interesting article today, which discusses the threat to banks' traditional branch sales model as alternate banking channels decrease on the frequency of customer visits. The article explains that "between the ready availability of direct deposit, online and mobile banking, remote deposit capture and advanced function ATMs, many customers are finding that they [...]
It seems that other than Facebook’s poor IPO performance, the only thing anyone can talk about with regards to the company is how they should adapt their mobile strategy. Whether suggesting they buy additional app development companies like Instagram, or releasing their own phone, everyone seems to believe that Facebook’s secret of success will lie [...]
A recent article in the Wall Street Journal, by Robin Sidel discusses how banks are testing and deploying self service kiosks in their branches as part of the on-going effort to provide convenience for customers while driving transactions to lower cost channel(s). These kiosks will allow customers to perform common transactions, such as cash [...]
