Webinar: Creating a Competitive Advantage in Banking: Mobile Differentiators to Better Engage & Service Your Customers
Wed., Sept. 19, 2012 - 12 noon to 1 pm ET While many retail financial institutions have launched mobile offerings, the market still has a ways to go toward maximizing end-user value and increasing user [...]
Tesco and Samsung… Continuing to Think Beyond the Glass
Back in February, we posted about "Thinking Beyond the Glass; Alternative Mobile Interfaces". Since that time, the companies that we featured, Tesco and Samsung have continued to advance on the innovations we reviewed, demonstrating the [...]
Pervasive’s Brian Stein to speak at North East Ohio Software Association’s Forum on Mobile Technology: Trends and Business Opportunities
The North East Ohio Software Association (NEOSA), a technology network which is part of the Council of Smaller Enterprise (COSE), is hosting a lunch forum on mobile technology, and specifically how this emerging technology is changing the [...]
Mobile Banking Adoption Leads to Benefits Realization for Bank of America
Bank of America recently announced that they had enrolled over 10 million unique mobile banking customers. While this represents approximately 40% of the 25 million online banking customers which the bank boast, you might be inclined to [...]
Winning Strategies for Omnichannel Banking
A recently released survey from Cisco highlights the need for a holistic banking expereience that extends across channels, or as Cisco refers to it, an "omnichannel" approach: In the world of omnichannel banking, customers are [...]
Pervasive’s Brian Stein to present on “Mobilizing Your Customers’ Experience” at Association for IT Professionals ITCon on August 11th
The Association of IT Professionals will be hosting a one day seminar on mobile computing on Saturday, August 11th from 8am to 5pm. Pervasive's Brian Stein is one of the featured speakers for this [...]
Pervasive quoted in Crain’s article on mobile device security and corporate policies
Crain's Business Cleveland this week features an article on the do's and don't of companies' mobile device policies. Pervasive is quoted in the article, as we discuss the growing trend of segmenting corporate and [...]
How to differentiate your bank with SMS alerts – the right way
Both my Visa and American Express cards provide text (SMS) alerts for transactions. My credit union, BCU, provides real-time alerts on my Visa card. The service is so fast I get a text message about [...]
IDC – Online Banking Taking a Back Seat to Mobile
IDC recently assessed 11 of the online banking providers - ACI Worldwide, FIS, Fiserv, Harland Financial Solutions, Intuit, Jack Henry & Associates, ORCC, and Q2ebanking. The research points out that retail online banking, while mature, [...]
As customers gradually migrate from branch transactions, banks need to cross-sell and maximize the value of every customer touch point
BAI Banking Strategies included an interesting article today, which discusses the threat to banks' traditional branch sales model as alternate banking channels decrease on the frequency of customer visits. The article explains that "between the ready availability [...]
Facebook, Mobile, and the Power of the Network
It seems that other than Facebook’s poor IPO performance, the only thing anyone can talk about with regards to the company is how they should adapt their mobile strategy. Whether suggesting they buy additional app [...]
What “Design For Mobile First!” Really Means
Forrester writer, Ted Schadler, pens an excellent summary of what "mobile first" really means. For anyone engaged with mobile, this article is worth your time. Some highlights: Mobile is not just another channel. It is [...]
As banks deploy self service kiosks, are they planning to support the added complexity of another emerging channel?
A recent article in the Wall Street Journal, by Robin Sidel discusses how banks are testing and deploying self service kiosks in their branches as part of the on-going effort to provide convenience for customers [...]
Mobile Minefields – and How to Avoid Them
A recent Mobile Marketer article discusses the benefits of mobile, the potential minefields and how to avoid them. For example, entering the mobile space requires a well thought-out strategy and many times marketers dive into [...]
The Age Of Mobile Is Upon Us
Two articles in today's Wall Street Journal worth reading about the impact of mobile. The Age of Mobile Is Upon Us. Michael Hicken's of the Journal writes, "If you’re looking for a way to transform [...]
