IDC recently assessed 11 of the online banking providers – ACI Worldwide, FIS, Fiserv, Harland Financial Solutions, Intuit, Jack Henry & Associates, ORCC, and Q2ebanking.
The research points out that retail online banking, while mature, has been and will continue to undergo a transformation.
More importantly, the online channel has taken a back seat to mobile as banks have quickly rolled out mobile capabilities in the last couple of years.
“Retail online banking is such an important offering, yet it seems many institutions have been too wrapped up in mobile and have taken their eye off of online. While we believe that in the long term mobile and online will be on one platform, the great offerings of these vendors indicate that there is still a need to invest and implement standalone online solutions,” said Marc DeCastro, IDC Financial Insights Research Director.
As we have commented previously on these pages, smart banks are looking across all customer touch points (ATM, branch, call center, online, mobile, social media and more) to create a holistic strategy to properly plan an integrated road map for the online and offline.
Read the IDC press release: IDC Financial Insights IDC MarketScape Evaluates United States Retail Online Banking Software Market.
Coverage of the IDC research can also be found on American Banker’s Website.
