In a WSJ article entitled “Memo to Workers: The Boss Is Watching, Tracking Technology Shakes Up the Workplace”, companies’ early successes with monitoring of remote employees is highlighted, leading us to ask why more organizations are not leveraging mobile to doing more monitoring?
Mobile capabilities enable not only GPS tracking, but the ability to collect all sorts of information which allows managers to monitor/verify employee performance.
“Thanks to mobile devices and inexpensive monitoring software, managers can now know where workers are, eavesdrop on their phone calls, tell if a truck driver is wearing his seat belt and intervene if he is tailgating.”
Mobile monitoring is not only about curbing bad employee behavior, but it also enables businesses to collect volumes of data on the processes which remote workers engage in. Through data analysis of these cross process views, inefficiencies can be identified and reduced.
In many cases, companies are already distributing corporate owned devices to their employees to run their applications, but are not taking advantage of the full capabilities of these devices. Alternatively, we’ve helped our clients use both consumer mobile devices and specialized vehicle mounted equipment to not only provide information to field workers, but also to collect data on their performance, task completion and other relevant performance indicators.
